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Everybody wants to enjoy their Summer holiday or break away but when things go wrong you can turn to litigation but not all claims fall under the Package Tour Regulations and you are left with a complaint to your travel agent, the hotel or the flight company.

All companies in the EU should have a mediation process or are obliged to use one if they have not already set it up, international standards vary but most companies operating out of a UK base will engage in mediation.

If you have a claim arising from a holiday problem but are not able to bring a claim in the courts, or you simply want to avoid the large legal costs and delays that this will involve, contact Northwest Mediation to assist and we will act as an impartial mediator to resolve your dispute.

You remain in control of the agreement and everything you say is confidential

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