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Sometimes things go wrong with the care given by your doctor or hospital.  You may have a claim in negligence which you would rather resolve directly with the hospital or surgery than going through the lengthy and costly course of legal proceedings.

Even mistakes that do not amount to negligence can leave you with a dispute with the hospital about your treatment or the treatment of a relative. 


In these circumstances most NHS trusts will have in place a mediation protocol which means they will agree to a mediated settlement and discussion about your concerns, and because mediation is not limited to the same results as the court Northwest Mediation can help you get the apology you actually want or confirmation of the change in training which gives you the confidence that the issue you suffered from has been resolved.

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